THE ORDER
Seamlessly reserve handcrafted 18k gold and certified diamond jewelry with personalized sizing, insured delivery, and exclusive packaging.
Once your order is placed, you will receive a confirmation email with a unique tracking link. You can also view real-time updates on your order progress through your AURA account dashboard.
We process orders quickly to ensure timely delivery. You can modify or cancel your order within 2 hours of placement by contacting our Concierge team.
We offer a complimentary Ring Sizer guide on each product page. You can also request a physical ring sizing kit sent to your home prior to placing your order to ensure a flawless fit.
SHIPMENT & DELIVERY
Enjoy fully insured, door-to-door global shipping with real-time tracking, tamper-evident security packaging, and courier handling.
Yes, every AURA delivery is 100% insured from our vault to your doorstep. We take full responsibility for your package until it is safely received and signed for.
To protect high-value jewelry, an adult signature is strictly required for all deliveries. Packages will never be left unattended at your doorstep or mailbox.
We offer worldwide insured shipping through global logistics partners like DHL Express and FedEx. Any applicable customs duties or import taxes will be calculated transparently at checkout.
RETURNS, AND EXCHANGES
Enjoy hassle-free 30-day returns and complimentary exchanges, backed by fully insured return shipping and dedicated.
We offer a hassle-free 30-day return and exchange policy for all unworn, original condition jewelry. Items must be returned with all original certifications, luxury packaging, and security tags intact.
Bespoke, custom-designed, and personalized engraved pieces are crafted exclusively for you and are generally non-refundable. However, we offer complimentary minor resizing and touch-ups if needed.
Simply visit our online Returns Portal, enter your order number, and select the item you wish to return.
COMPLAINTS
Your feedback matters. We resolve every concern swiftly with dedicated priority care, fair resolutions, and total satisfaction guaranteed.
If your item arrives damaged, contact our support team within 48 hours of delivery with photos of the issue. We will arrange an immediate pickup and provide a complimentary repair, replacement, or full refund.
Please reach out to our customer care within 7 days of delivery. Keep the original packaging intact, and our team will investigate the shipment status and resolve the issue on high priority.
Custom-engraved or bespoke orders are crafted specifically for you and are generally non-refundable.